AKHW Garden Home  |  About us  |  Emergencies  |  Hospital Services August 30, 2016

Frequent questions
Does the Aga Khan University Hospital offer special discounts to the referred patients from the Aga Khan Hospital for Women & Aga Khan Diagnostic and Day Surgery Centre, Garden?
No. Discount may be offered at the sole discretion by Financial Counsellors of the Aga Khan University Hospital, after need analysis has been carried out.

What are the differences between Aga Khan Health Service Pakistan (AKHS, P) and the Aga Khan University Hospital (AKUH) services?

Aga Khan University (AKUH) is a tertiary care hospital while Aga Khan Health Service, Pakistan (AKHS, P) offers primary and secondary health care facilities to patients. The Aga Khan University Hospital (AKUH) has 24 hours services, state of the art technology, while Aga Khan Health Service Pakistan (AKHS, P) offers secondary care to a limited extent, intensive and coronary care units are not available at Aga Khan Health Service, Pakistan (AKHS, P).

Why don’t the Aga Khan Health Service Pakistan (AKHSP) units have any tertiary care facilities?
Aga Khan Health Service Pakistan (AKHS, P) is producing health care at primary and secondary level and at present tertiary care is not in our scope in presence of the AKUH.

Why the units refer the patient only to Aga Khan University Hospital (AKUH) for tertiary care? Specify the reason why not to any other hospitals?
Aga Khan University Hospital (AKUH) is a sister institution fully equipped with latest technology and competed medical and paramedical staff to deliver standard health care to the patients and recognised world wide. Hence all referrals are made to the AKUH for the betterment of the patients.

Do you prefer Ismaili Community for recruitment and do they get special care and treatment from the units?
Aga Khan Health Service, Pakistan (AKHS,P) believes in serving the under privileged population, irrespective of caste, creed, religion and colour. It is an equal opportunity employer with doors open to all the communities with required qualification and competency. All patients get the same care and treatment with no distinction to one another.

Is the welfare policy applied to all casts?
Welfare cases are treated on a case by case basis. Aga Khan Health Service, Pakistan (AKHS, P) does not deny delivery of healthcare due to financial limitations.

Is your organisation charity based?
Aga Khan Health Service, Pakistan (AKHS, P) is a non profit organisation and has a mission statement of providing healthcare to lower middle class through its network from rural to far-flung and remote areas of Pakistan. Its not a charity based organisation but donations are always welcome.

Why are the rates higher as compared to other hospitals around?
Aga Khan Health Service, Pakistan (AKHS, P) believes in high quality health care through competent and skilled staff hence our clients prefer the services and slight high rates are never taken in to account.

Are your doctors also engaged at AKUH?
To keep them updated our Physicians liaise with the Aga Khan University Hospital (AKUH) for professional training.

Why are children less than 12 years of age not allowed to visit the patient in the ward?
Less than 12 year of age, Children are not allowed in the unit with patients in the ward to protect them from hospital acquired infections. They are not used to the hospital environment and may disturb the patients. Patient may not have a positive psychological effect on both child and patient.

How can you say that units are working at no loss no profit basis?
Whatever profit is generated at Aga Khan Health Service Pakistan (AKHS, P) hospitals is spent for the betterment of impoverished communities in remote areas of Pakistan e.g. Northern areas and Chitral.

Where do you get funds for patent’s welfare?
Funds for patient welfare are collected from donations and Zakat.

Do most patients know the welfare policy?
The welfare policy exists on need basis regardless of the ethnicity of the customer. It is the governance decision who has authority to set the criteria and assess the patient and consider according to the limitation.

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