Admission Guide
For non-emergency cases, admission arrangements are made during a patient's appointment during the visit to one of the Hospital’s Consulting Clinics Family Medicine Centre (FMC) or The Accident and Emergency Centre (A&E). In emergency cases, admission is organized by the Accident and Emergency Centre. The Hospital will inform close relatives of emergency patients as soon as possible.

Items to bring for admission include a referral from the Clinic or doctor, an employer authorization letter for patients working for companies who have credit facilities, identification documents and a deposit for self paying patients.

Patients should only bring personal toiletries (toothbrush, toothpaste, soap comb and a pair of slippers). Patients are advised not to bring cash or valuables. If patients have such items, they are advised to contact the ward team leader for safe keeping of these items or arrange to have them taken home.

Admissions information and queries:
Admissions Office
The Aga Khan University Hospital, Nairobi, Kenya
P.O. Box 30270 - 00100 GPO
Nairobi, Kenya
Tel: +254 20 366 2253
Fax: +254 20 374 1749
E-mail: Write to Admissions Office

Visiting hours
General
1200 - 1330 hrs
1730 - 2000 hrs
Close relatives can visit an Intensive Care Unit patient at any time.
A spouse can visit their partner in the Maternity ward at any time.

Princess Zahra Pavillion
1100 - 1400 hrs
1700 - 2100 hrs

In-patient Information
Patients are admitted by the University Hospital’s resident doctors who are training in Postgraduate studies, registrars who are newly qualified in their specialties and the lecturer consultants. Different lecturers specialized in different clinical disciplines i.e. medicine, obstetrics and gynaecology, surgery and paediatrics. Hospital patients benefit from a team-based approach to their clinical needs. The resident doctor is able to assess and refer medical conditions to other doctors in the Hospital. Patients are encouraged to approach the doctor with any medical questions, at any time.

The University doctor’s professional fees are determined by the hospital and are fixed, private doctors fees should be discussed with the doctor directly.

The discharge process takes place in the ward. Upon discharge, patients receive a clinical discharge summary and a doctor’s appointment within seven days. Patients experiencing complications after discharge should consult the Hospital immediately. Follow up consultations are done through the hospital’s consulting clinics or Family Medicine Centre as appropriate. For more information click here

Patients are encouraged to discuss any concerns with the Nursing Team Leader or the doctor.

Financial Information
The Hospital accepts all major credit cards.

Insurance Scheme
The Hospital works closely with local and international insurance companies to facilitate the admission, treatment and discharge of patients covered under insurance schemes including BUPA International, Alliance International Insurance, Good Health Worldwide Insurance, International SOS, Intermutual Assistance, Vanbreda International, J W Seagone among others.

For local health management organizations (HMO) and insurance companies with credit facilities call:

Debtors Department
P.O. Box 30270-00100 GPO
Nairobi, Kenya
Tel: +254 20 366 2124/5
Fax: +254 20 374 0271
E-mail: Write to Debtors Department

Marketing Department
P.O. Box 30270-00100 GPO
Nairobi, Kenya
Tel: +254 20 366 2019
Fax: +254 20 374 0271
E-mail: Write to Marketing Department

National Hospital Insurance Fund (NHIF)
The Hospital accredited by the National Hospital Insurance Fund. Contributors and their spouse and children between the ages 11 days and 18 years are covered. For the Hospital to claim this daily patient rebate, the following documents are required:

•    A valid National Hospital Insurance Fund Card;
•    A copy of the patient and/or contributor’s National ID Card or Passport;
•    NHIF Form 8 and 24 duly completed.

Credit Arrangements
The Hospital provides credit facilities to corporate clients who wish to use its services. Request for credit facilities can be made to:

Debtors Department
P.O. Box 30270-00100 GPO
Nairobi, Kenya
Tel: +254 20 366 2124/5
Fax: +254 20 374 0271
E-mail: Write to Debtors Department

Marketing Department
P.O. Box 30270-00100 GPO
Nairobi, Kenya
Tel: +254 20 366 2019
Fax: +254 20 374 0271
E-mail: Write to Marketing Department

For assistance contact:
Medical Records
Tel: 254 20 366 2195
Fax: +254 20 374 0271
E-mail: Write to Medical Records Department

Opening hours
Monday - Friday (except public holidays): 0800 - 1700 hrs

Admissions from abroad
For patients not living in Kenya but wishing to be treated at the Aga Khan University Hospital Nairobi, the Hospital can assist by ensuring prompt arrival to the hospital. Overseas patients are advised to send a medical report from their doctor to receive a recommended diagnosis for treatment from hospital specialists. Staff are constantly in touch to address patients’ needs, to ensure prompt arrival and safe departure.

The Hospital can organise:

•    For patients to be picked up from the airport and admitted directly;
•    Hotel accommodation for accompanying relatives;
•    Transport to the airport upon discharge;
•    Our staff will be constantly in touch with you to attend to your needs;
•    Nursing escort services.

For more information:
Marketing Department
P.O. Box 30270-00100 GPO
Nairobi, Kenya
Tel: +254 20 366 2019
Fax: +254 20 374 0271
E-mail: Write to Marketing Department

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