Maisha Pavilion
The Maisha Pavilion has comfortably furnished private rooms complete with adjustable bed, bedside cabinet, sofa bed, telephone, television and refrigerator. The pavilion offers an elegant, modern and appealing ambience for the patient in search of high quality medical care.

For entertainment, Maisha Pavilion rooms have a DSTV connection with Super Sport channels, BBC, CNN, MNET, Movie Magic, Cartoon Network and Sony. Two satellite dishes with Arabic and Indian channels are available. Local channels KTN, KBC, NationTV and TV AFRICA, are also available.

Qualified Healthcare Professionals
The Hospital has more than 70 visiting consultants, of whom 60 are specialists in various clinical fields. The Doctors Plaza, built in 1996, enhances accessibility to doctors and houses over 20 visiting consultants. In emergencies, there is easy access to hospital-based specialists and visiting consultants.

International Standards and Working Practices
The Aga Khan Hospital, Mombasa focuses on providing quality care benchmarked and measured against international standards.

ISO 9001:2000
In 2004, the Hospital was awarded the ISO 9001:2000 (International Standardization Organization) certification for conforming to International Quality Assurance standards for its systems and processes. This certification is awarded based on a sound organizational structure, hospital management, resource management, patient related processes and the Hospital’s internal quality audits and continous improvement plans.

Clinical Governance
The Clinical Governance Programme works towards enhancing medical care through credentialing, continuous medical education, professional development programmes, mortality and morbidity reviews and clinical audits.

Nursing Quality Assurance Programme
Nursing care procedures conforms to and is audited through the Nursing Quality Assurance Programme (NQA) based on Qual Packs, a United Kingdom based quality assurance programme. The NQA programme and compliance procedures and protocols form the basis of highest standards of nursing care.

Laboratory Quality Control
The Pathology department subscribes to the Randox International Quality Assurance Scheme (RIQAS), United Kingdom for biweekly quality controls in clinical chemistry and immunology. The Hospital is registered with the Centre for Disease Control (CDC), United States of America for quality assurance of its microbiology department, in addition to strict daily internal quality control procedures in all departments.

The Clinical Chemistry department also participates in a National Quality Control programme managed by Chemlabs Ltd, Nairobi, local agents for Human Diagnostics (Germany). Every three weeks, samples are analysed and results compared with a German reference laboratory. All Quality Control results are available at the laboratory for inspection and perusal.

Professional Development
Doctors, nurses, pharmacists, laboratory technicians, radiographers and other professionals undergo continuous professional development sessions including weekly multidisciplinary education sessions, seminars, workshops, participation in local, regional, international and professional association conferences within specific fields.