Location
By plane
From the Kisumu airport, turn left and drive to Busia Road, which joins Obote Road, then left on to Otieno Oyoo Street until you arrive at The Aga Khan Hospital, Kisumu.

By bus
The bus terminus is located next to Somken petrol station on the Jomo Kenyatta highway.

By car
Turn right and drive to the roundabout unto Otieno Oyoo Street, which will take you to the Aga Khan Hospital located on the right.


The Hospital
On entering the Hospital building, the reception or patient service area is the first point of contact. A receptionist retrieves patient medical records prior to the consultation. Following the consultation, the doctor examines the patient or refers the patient to the relevant diagnostic department (laboratory, Radiology or to the pharmacy). In case of admission, the nurse assists the patients and admission procedures are processed by patient services.


Admission Guide
Patients may be admitted anytime throughout the day or night including public holidays.

For non-emergency cases, arrangement for admission is made during a patient’s appointment with the doctor at one of the Hospital’s Specialist Clinics. In cases of emergency, admission is arranged with the Accident and Emergency Clinic. Items to bring for admission include the authorisation form, national identification papers and a medical benefit form.

Patients should only bring personal toiletries (toothbrush, toothpaste, soap comb and a pair of slippers). Patients are advised not to bring excessive amounts of cash or valuables. If patients have such items, they are advised to contact the Hospital ward nurse to safe keep these items or arrange to have them brought home.

Financial information
The Hospital accepts all credit cards. Certain companies have credit arrangements with the hospital. Depending on their policy, employees may be required to bring a letter of undertaking or have their names checked against the list provided the company.

Depending on the agreement with the hospital, patients are required to carry an employment card and the national identity card. A company credit facility may exempt patients from paying a deposit on admission.

National Hospital Insurance Fund (NHIF) Rebate The Hospital provides a rebate on presentation of National Hospital Insurance Fund Cards, which covers contributors, their spouses and children between the ages of 11 days and 18 years. The NHIF rebate is Kshs.1400 per day for bed charges. If eligible for NHIF rebate, patients are advised to claim on discharge. To claim this benefit per person, per day on the patients’ behalf, the following documents are required:
•	Valid NHIF Card duly stamped up to the current month;
•	Certificate of Contributions Paid (CCP);
•	Two copies of contributor’s and patient’s National Identity Card;
•	Two sets of completed and signed NHIF 8and NHIF 24 (if the patient is a child) Forms.

Relevant forms are available from the NHIF clerk at the discharge office.

Discharge Documents
Discharge Summary: Prepared by the attending doctor, the summary indicates the patient’s next appointment.
Discharge drugs: To be collected from the in-patient pharmacy to be taken at home and will be included in the in-patient bill.

Once the doctor has decided to discharge a patient, he/she will issue a discharge summary after finishing all ward rounds. The patient file will then be sent to pharmacy for preparation of discharge drugs. The pharmacy then alerts the discharge desk which prepares the financial discharge. This procedure normally take two hours for all relevant documents to be put in order. Patients are requested to report to the discharge desk for billing, release permit collection and to obtain the discharge summary and relevant drugs.

Consent Forms
Patients under the care of Hospital Resident Medical Officers requiring specialized medical care, require consent obtained before being referred to a consultant. If the patient is too ill or needs emergency admission, the consultant will be called to see the patient without prior permission. A consent form will be filled before all major operations.

Private Doctors Payments
The Hospital may collect payment on behalf of the admitting private doctor overseeing treatment. Credit controller and patient services manager can assist when needed.

The Aga Khan Hospital, Kisumu Policy The Hospital Patient Representative is available to mediate between patients, their families and hospital staff if necessary. Patients are welcome to discuss the quality of hospital care. Alternatively, the Patient Representative is available to act on your behalf. In line with the Hospital’s values, staff are committed to respecting your rights as a patient. Research shows that patients who understand their rights and corresponding responsibilities are more likely to be satisfied with hospital stay. Please take time to read the patients’ Rights and Responsibilities statement below:
•	Patients and staff should assist in keeping the hospital quiet and clean;
•	Patients are encouraged to enquire about management of their condition;
•	Medical records remain the property of the hospital, but patients are welcome to enquire about test results or examinations;
•	Smoking and alcoholic beverages are not allowed on the premises. For the sake of patients’ health and consideration for others, the patient and their visitors are requested not to smoke in the hospital;
•	Linen should not be brought into the hospital;
•	Patients’ visitors are normally not permitted to stay overnight unless the charge sister provides authorisation.

Patients Rights And Expectations
•	All patients have a right to quality care;
•	Patients have the right to obtain information from their physicians concerning their diagnosis, treatment and prognosis including the right to choose whether or not to accept treatment;
•	Hospital staff will maintain patients’ confidentiality;
•	Patients are encouraged to evaluate the care provided while they are at the hospital through patient questionnaires.

Complaints And Compliments
The Hospital graciously welcomes patients to make suggestions or raise issues and concerns at any point during their stay. The sister in-charge or patient representatives will be pleased to assist.

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