Emergency Cases
Medical staff attend to emergency cases immediately and can admit patients at any time. Treatment is given first priority in the Emergency Room. Medication can be collected at the Outpatient Department (OPD) Counter. The patient is responsible for making payment before discharge.

Emergency Contact
For all emergencies, please contact medical staff at the Triage Room. They will guide patients and provide the necessary critical care. Please contact Tel: + 92 221 614 172 - 74 (ext 208) for more information.
> View information for emergencies

Admission Guide
Patients may be admitted anytime throughout the day or night including public holidays. For efficient admission, follow these steps:

Step 1
Patient is referred to the Triage Department for preliminary screening.

Step 2
Patient is referred to admission reception. Advance amount is deposited and admission and advance receipt is issued by receptionist. The admission slip includes date and time of admission, admission and medical record number and bed number.

Step 3
Consultant’s advice is sought if necessary and patient shifted to Ward, Operating Theatre or Nursery.

Dressing
The Centre recommends patients to be dressed in light clothing before and after surgical procedures with due respect to cultural sensitivities.

Security
The Centre has a vigilant security system to ensure patient safety and protection. Patients requiring surgical or other procedures are advised not to bring precious items including jewellery or expensive items.

Making appointments
Patients can make appointments at the Diagnostic counters by telephone or fax. Appointments need to be cancelled at least 24 hours in advance.

Contact The Aga Khan Maternal and Child Care Centre, Hyderabad
Telephone	+92 221 614 172 - 74
Fax	+92 221 612 526

Hospital Visiting Hours
Visiting hours are from Monday to Sunday, from 1600 to 1900 hrs.

Only parents are allowed to visit the newborn to minimise risks of infection.

Visitors are only allowed to visit patients during visiting hours.

A female family member or guardian is allowed to stay with patients at all times unless otherwise indicated by the consulting physician or nurse in-charge. The individual is advised to discuss the patient’s condition and care requirements with nursing personnel, prior to providing any patient related care.

Visitor Courtesies
Patients of the Centre are mainly women and children. To respect their privacy, the Centre requests visitors to comply with the following regulations:

•	Visitors are not allowed after 2230 hrs;
•	Male visitors are not allowed to stay with patients in any ward or room;
•	Male visitors are not allowed to enter the Operating Theatre, Pre-Labour or Recovery Rooms;
•	Male visitors are not allowed to remain in the Outpatient area at night;
•	Children under 12 are not allowed in patient areas. Patients can meet their children in the Hospital courtyard;
•	During medical, nursing visits or housekeeping hours, visitors may be requested to leave the patient’s room;
•	In certain medical conditions, visits may be restricted to ensure patients have adequate rest;
•	Patients can choose not to receive visitors by informing the Reception Desk or nurse-in-charge;
•	Visitors are welcome to use the hospital’s public facilities but are requested to respect and care for the property and not spit, smoke, chew paan or litter.
Financial Information
•	Patients are responsible for paying for hospital services;
•	Only cash is accepted for in and out patient services;
•	Corporate clients are billed weekly;
•	Cross cheques are accepted in favour of "The Aga Khan Maternal and Child Care Centre, Hyderabad";
•	Tax deductions are available at source (if applicable).

Panel Patients
Certain companies have credit arrangements with the hospital. Depending on their policy, employees may be required to bring a letter of undertaking clearly indicating the recommended ward facilities. In cases of emergency, it can be submitted the following day.

Self Paying Patients
Self paying patients can obtain an estimate for cost of treatment from the Hospital Billing Department. Depending on the length of stay, patients are required to place a deposit (usually estimated cost of treatment). The deposit is payable in cash, at the time of admission. Discharge timing is from 0930 - 2100 hrs, daily.

Patient feedback
The Centre seeks patient feedback to improve its core hospital services and ensure the highest standards. To evaluate its services, the Centre conducts interviews and patient satisfaction surveys. Suggestion boxes are made available in the Centre.

Admissions from abroad
For patients not living in Hyderabad but wishing to be treated at the Aga Khan Maternal and Child Care Centre, Hyderabad, the Centre can assist in a patient’s arrival at the Hospital. Overseas patients are advised to send a medical report from their doctor to receive a recommended diagnosis for treatment from hospital specialists. Staff are constantly in touch to address patients’ needs, to ensure prompt arrival and safe departure. If necessary, medical and emergency cases are referred to the Aga Khan University Hospital, Pakistan.

Services available include:
•	Consultation and appointments
•	Hospitalisation and treatment
•	Screening packages
•	Laboratory and Radiology services

For more information The Aga Khan Maternal and Child Care Centre, Hyderabad
Telephone	+92 221 614 172 - 74
Fax	+92 221 612 526
E-mail	Write to us

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