International Standard and Working Practices
The hospital believes in providing quality health care to its clients. Quality is maintained by continuous upgrade and refreshing the knowledge of staff. The hospital was certified for ISO 9001-2000 in the year 2004 and has introduced Japanese methodologies for management including Kaizen, Quality Circles (QC), and 5s. Our team, consisting of Consul-tants, Resident Medical Officers (RMOs) and Nurses, has developed guidelines, protocols and pathways for better and standard practice in Obstetric / Gynaecology, Nursing and Paediatrics. Infection control policies are strictly followed and audits are held on regular basis for check and control.

The hospital quality policy states:
"We are committed to provide high quality and effective health care services through continual improvement leading to customer satisfaction and service excellence"

Well Qualified Health Care Professionals
The Aga Khan Hospital for Women, Garden, is providing primary and secondary level health care to mothers and children through its highly qualified and trained, full-time and part-time staff comprising of consultants, physicians, nurses and para-medical staff. The team provides 24 hour-service coverage for routine/elective and emergency cases. The hospital has established itself as a centre of referrals for high-risk cases, being equipped with hi-tech equipment.

Mission
Provide high quality, effective, affordable health care in those areas where this can be done most effectively and to adjacent appellations and to other defined, usually impoverished communities.

Make available access to comprehensive health care for the communi-ties served either by direct provision, referral or partnerships with other agencies.

Goals
•	Deliver high quality maternal & child health care for all populations.
•	Develop effective family health care including family health medicine for all populations.
•	Establish & evaluate primary medical care facilities in rural settings.
•	Develop ambulatory care including day care surgery in urban localities.
•	Transform the maternity homes in to hospitals for women and children.
•	Ensure the availability of effective secondary care to all populations.
•	Work with GPs and other partners to increase the effective delivery of health care.
•	Improve health status by delivering services as planned and developing new services, programs and models of delivery.
•	Move closer to sustainability by increasing coverage and market share and by reducing costs.
•	Maintain financial stability and improve financial control.
•	Improve quality and effectiveness.
•	Manage and develop staff to give highest quality care.
•	Improve the physical environment in which care is given.
•	Forge strong links with partner agencies.
•	Review existing programs and plans for the future.

Vision
•     To be the leading health NGO in Pakistan
•     Providing excellent health services
•     Influencing health and PHC delivery in Pakistan

Characterized by:
•    Improving health
•    Increasing numbers being reached
•    Sustainable

Quality in:
•    Health care delivery
•    Effectiveness
•    Staff management & leadership
•    Physical environment
•    Collaborations
•    Clear future direction

Facts about Aga Khan Hospital for Women, Garden
1957	Foundation Stone Ceremony by His Highness Prince Aly Salman Khan
1967	Opening and Inauguration Ceremony by His Highness Prince Karim Aga Khan IV
1971	Opening of Training School for Midwives
1993	Silver Jubilee Celebration
1996	The Maternity Home declared a “Baby Friendly” by UNICEF
2000	Renamed as the Aga Khan Hospital for Women, Garden
2001	Re-certified as a “Baby Friendly” Hospital by UNICEF
2003	Inauguration of 6 bedded Paediatric Ward
2004	Certified for ISO 9001-2000 Quality Management System

Statistics
Activity	2003	2004	Up to June 2005
N° of admissions	3202	3551	1665
Outpatient Clinic	29926	34430	17324
Deliveries-Labour Room	2296	1893	864
Total Operations	669	907	380
Ultrasound	5705	5869	2923

Objectives
•	Deliver high quality maternal and child health care for all population
•	Develop effective family health care including family health care medicine
•	Establish and evaluate primary medical care facilities
•	Develop ambulatory care including day care surgeries
•	Transform the maternal & childcare centre to General Hospital
•	Ensure the availability of effective secondary care to all population
•	To provide outreach care services in rural and urban areas of Sindh region
•	Work with GP and other partners to increase the effective delivery of health care
•	To improve health status by delivering services as planed and developing new service programs and models of delivery
•	Move closer to programmatic and financial sustainability by increasing coverage market share and by reducing cost
•	Improve quality and effectiveness
•	To manage and develop staff to ensure highest quality of care
•	Improve the physical environment in which care is given
•	Forge strong links with partner agencies

Values
It is important for us to be:
•    Community based
•    Prevention driven
•    Based in one community but reaching out
•    Caring
•    Affordable
•    Effective/research based
•    Fair to employees
•    Efficient

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